terms and conditions
1. Age Verification
By placing an order for alcohol products on this website, you confirm that you are at least 18 years of age. We operate age verification practices in accordance with PAS 1296:2018 standards to ensure alcohol products cannot be purchased or received by persons under the age of 18.
We reserve the right to refuse delivery if we cannot verify that the recipient is 18 years or older. Proof of age may be required at the point of delivery.
2. Licensing
We hold all necessary licenses required to sell alcohol in accordance with the Licensing Act 2003 and remain in full compliance with all applicable licensing requirements for England and Wales.
3. Refunds & Returns
Due to the nature of alcohol products and licensing requirements, we can only accept returns of unopened products in their original packaging within 30 days of delivery. Returns must comply with our refund policy and all applicable laws. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at using the contact form. Items sent back to us without first requesting a return cannot be accepted.
All costs of returns are at the customer’s expense, and it is the customer’s responsibility to ensure the product is adequately packaged and protected.
If damage is not the agreed reason for the return being accepted, any damaged returns cannot be refunded and it is the customer's responsibility to take up the issue of compensation for the damage directly with the transport provider they used.
Please note that returns will need to be sent to the following address: 1 Baileys Hill Farm, Baileys Hill Wimborne St Giles, UK BH21 5NE.
i) Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we will evaluate and propose a remedy. Unfortunately, we cannot accept returns on sale items or gift cards.
ii) Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
iii) Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If not approved, we will send reasons for the non-approval including any photographic evidence, where appropriate.
If more than 15 business days have passed since we’ve approved your return, please use the contact form to contact us.
4. Delivery and Acceptance
Alcohol products must be delivered to and accepted by a person aged 18 or over. Our delivery partners are instructed to verify the age of the recipient and may request photographic identification. If no person aged 18 or over is available to accept delivery, the order will be returned and you may be charged a re-delivery fee.
All deliveries are made in compliance with applicable laws of our jurisdiction and your delivery jurisdiction.
5. Duty Stamps
Where required by law, all imported alcohol products include appropriate duty stamps in accordance with UK regulations.
6. Responsible Consumption
We are committed to promoting responsible alcohol consumption. Please drink responsibly. For information and support, visit Drinkaware.
7. Contact Information
For questions, complaints, or claims regarding your order, please use the contact form on the website.
8. Order Fulfilment
We will communicate any changes or delays to your order promptly. Estimated delivery times are provided at checkout and may vary depending on your location.
9. Compliance
These terms and conditions are governed by the laws of England and Wales. We comply with all applicable consumer protection laws and regulations, including the Licensing Act 2003.
10. Limitation of Liability
Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11. Privacy Policy
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our store.
Information We Collect: We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.
How We Use Your Information: We use the information we collect to process your orders, communicate with you, and improve our services.
Data Protection: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
If you have any questions about this Privacy Policy, please use the contact form to contact us.
Last updated: April. 2026