Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us using the contact form. Items sent back to us without first requesting a return cannot be accepted.
All costs of returns are at the customer’s expense, and it is the customer’s responsibility to ensure the product is adequately packaged and protected.
If damage is not the agreed reason for the return being accepted, any damaged returns cannot be refunded and it is the customer's responsibility to take up the issue of compensation for the damage directly with the transport provider they used.
Please note that returns will need to be sent to the following address: 1 Baileys Hill Farm, Baileys Hill Wimborne St Giles, UK BH21 5NE.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we will evaluate and propose a remedy. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If not approved, we will send reasons for the non-approval including any photographic evidence, where appropriate.
If more than 15 business days have passed since we’ve approved your return, please contact us using the contact form.